Privacy Policy — Vestige Heritage Document Organisation

This Privacy Policy describes how Vestige (“we”, “us”, or “our”) collects, uses, and protects personal information you provide when using our website or engaging our estate document organisation and heritage workshop services. We are committed to handling personal information with care and in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

When you contact us or engage our services, we may collect the following types of information:

Your name and contact details, including phone number and email address
Your postal address, if relevant to scheduling a home visit
Information you provide in enquiry forms, including a description of your document organisation needs
Records of correspondence between you and our team
Basic usage data from this website, such as pages visited and browser type, collected through cookies and analytics tools

We do not collect sensitive personal data beyond what is voluntarily shared with us in the course of an enquiry or session.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and arrange sessions
To coordinate and deliver document organisation visits and workshops
To send confirmation, scheduling, and follow-up messages related to your booking
To improve the quality and relevance of our services
To comply with applicable legal obligations under Malaysian law

We will not use your information for unrelated marketing purposes without your prior agreement.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

With service partners who assist us in operating our website or delivering sessions, under confidentiality arrangements
Where required by Malaysian law, regulation, or a lawful request from a relevant authority

Any third parties who handle your data on our behalf are required to keep it secure and use it only for the purpose for which it was shared.

4. Data Retention

We retain personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records and session correspondence are generally retained for a period of two years from the date of last contact, after which they are securely deleted.

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

Access the personal data we hold about you
Request corrections to any inaccurate or incomplete data
Withdraw consent for the use of your personal data where processing is based on consent
Request that we cease processing your personal data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

7. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely without risk, and we cannot warrant absolute security.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their own privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after such changes constitutes your acknowledgement of the updated policy.

10. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us:

Email: [email protected]
Phone: +60 3 7728 4163
Address: 16 Jalan SS 23/15, 47400 Petaling Jaya, Selangor, Malaysia